When was the last time you embarked on a vacation, indulged in a significant purchase, or ventured into a new restaurant without meticulously scouring online reviews beforehand?
The world of online reviews, with powerhouse platforms like Yelp, Google, and Yahoo, exerts an influential sway over the decisions consumers make. And why is that?
It’s because these reviews, in most cases, serve as authentic and unbiased accounts of real-life experiences with companies. A stellar review has the remarkable ability to instill unwavering confidence in consumers, while a negative one can prove detrimental to your organization’s financial fundamentals.
At Sortis, we offer top-notch online review management services that can aid you in responding to negative reviews and securing positive ones that can bolster your organization’s reputation, brand recognition, and bottom line. With our expert assistance, you can pave the path toward an unrivaled online reputation that captivates and engages audiences far and wide.
Sortis Client Spotlight
“On an ongoing basis, the Sortis team is wonderful to work with; they are always very responsive to our needs, develop new ideas, give us tools and options to guide us to maximize engagement, and are quick problem solvers.” – Lisa Koehler, Product Development, Innocorp, LTD.
What Can Online Review Management Do For You?
ACQUIRE MORE POSITIVE ONLINE REVIEWS
In today’s digital landscape, online reviews have a significant impact on a business’s reputation and success. By implementing effective online review management and acquisition strategies, we’ll help your organization proactively encourage satisfied customers to leave positive reviews, which can enhance your online presence and credibility and attract potential customers.
RESPOND TO CUSTOMER EXPERIENCES
Responding to customer reviews, both positive and negative, is crucial for effective online review management. Engaging with customers shows that you value their feedback and are committed to providing excellent customer service. Addressing negative reviews promptly and professionally can help resolve issues and demonstrate your organization’s willingness to improve while responding to positive reviews can strengthen customer relationships and foster brand loyalty.
GENERATE MORE BUSINESS FROM NEW CUSTOMERS
Positive online reviews act as powerful testimonials that influence purchase decisions. By actively managing online reviews, Sortis can help your organization build a strong reputation, increase trust among potential customers, and ultimately generate more business. Prospective customers are more likely to choose a business with a higher number of positive reviews, leading to increased customer acquisition and growth opportunities.
“I used to think it was always best to either do marketing myself (after all, who knows my company better than me) or to reach out to an industry-related marketing arm (after all, they’re supposed to know my industry). Both were bad ideas and did not make good business sense. Why? First, I finally caved. I realized if I wanted my business to flourish and grow, I acknowledged that I do not have quality time to give marketing the dedicated effort it needs. Second, using an industry-related marketing firm brought little creativity and I recognized that everything that was an idea of my own or perhaps an idea brought to me just got re-purposed as marketing for another in my industry…sometimes even a competitor. Now that I’ve switch to Sortis Digital Marketing I am confidence that I have access to some of the best marketing minds available to me. Sortis Digital Marketing is not only creative and innovative, they question my industry’s status quo. They have moved my business from being a follower to a leader. Lesson learned. Too bad it took me 15 years to figure that out, but better late than never!”
EZ Office Products
“We’ve made huge strides in the last year that we would never would have made with, in my opinion, anybody internally or anybody else externally. The responsiveness is second to none. We’re beating every forecast that was put in front of us. We made the decision to go forward with Sortis based on those forecasts, and we’re beating every single one of them. And we needed someone to act like our internal marketing department, and that has succeeded really well. So of course, I would recommend Sortis to anybody.”
COOEagle Point Software
“Ten minutes into our initial conversation with Sortis, we knew we had found the company that completely understood not only what we needed, but more importantly, how to get there. We are now 90 days into our transformation, and the results have been completely amazing. We are already receiving weekly information requests from prospective customers and our Google rankings are climbing. The best part was that Sortis makes the whole transformation process easy and painless. If you are thinking about upgrading or updating your image, I highly recommend Greg and Sortis Digital Marketing.”
Minton Jones
“Sortis came to our rescue. We had developed a new eCommerce site using a platform that decided to close its doors. We needed to move our site quickly to keep it up and running. Sortis moved our entire site within three months before the other company closed shop. On an ongoing basis, the Sortis team is wonderful to work with; they are always very responsive to our needs, develop new ideas, give us tools and options to guide us to maximize engagement, and are quick problem solvers. They’re our one-stop partner in providing digital marketing and website expertise. We couldn’t be happier with the relationship.”
Innocorp, LTD.
“We came to Sortis with an enormous idea. When meeting the team, it was clear we had made the correct choice; we were very impressed. As the project progresses, they have exceeded our expectations at every turn. We started this journey wanting a website, and immediately requested their further involvement because it was clear they were experts in many areas. Now we truly consider them partners. They have taken our dream and helped us clearly define a path to make it a reality and we are in awe as we watch it unfold. There aren’t enough words to express my satisfaction.”.
Communications VICCI
“Over the past year, our non-profit association has come to know Sortis as a professional, timely, and innovative digital marketing partner genuinely invested in our success. They have been a terrific asset to a communications department of 1 (AKA me), helping me accomplish projects and tasks I simply did not have time to do on my own while also providing the necessary guidance and feedback to make sure we are keeping up with the industry’s best practices. We’re also just as pleased with the process as we are with the final products produced; in other words, working with Sortis is a breeze. They are always ahead of the game, deadlines are met, the quality is there the first time, and—if anything—they are usually waiting on me! This is a refreshing scene change compared to past partnerships, and it allows us to cover a great deal of ground every month.”.
Manager Wisconsin
Builders Association
“Sortis helped us understand the best solution for our needs. They were flexible, thorough and efficient. It has been a pleasure working with the entire team.”.
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